The Way Ahead: From UX to CX

As the importance of CX continues to grow at an exponential phase and more businesses begin to realize the direct impact of it, it is crucial to identify a viable roadmap to transition from the current focus on merely delivering UX. Interested in finding out more?

Read our paper on "From UX to CX : 8 things that need to change"

Nitin Jain

About the Authors

Nitin Jain - Global Delivery Head, Digital Products & Solutions at L&T Technology Services (LTTS)

In a career spanning over 22 years, Nitin has successfully managed large businesses across geographies and business units, turning around business-critical leads and developing strategic roadmap for alliance planning and P&L management.

Before joining LTTS, Nitin was the Vice-President (Engineering) in GlobalLogic for over 5 years and was responsible for managing their largest Engineering group in India which involved digital transformation projects, complex engineering labs for large enterprises in Hi-Tech/ISV and Med-Tech domain.

A Bachelor of Engineering, Nitin is an Institute of Technology (IIT), Roorkee alumni. He is an avid reader and university champion in billiards and snooker.

Akshay Chandra

Akshay Chandra - UX & Design Head at L&T Technology Services

Akshay Chandra heads LTTS’ Design Studio, which provides turnkey UX & Service Design services for Global Fortune 500 companies.

An engineer by degree and designer by heart, Akshay’s forte lies in the intersection where technology meets design.