Services will play an increasingly important role in the profitability of Wind Turbine manufacturers.
Your ability to continually drive down the cost of maintenance of in-life equipment is essential. Also developing value-adding services to generate profitable revenue around pro-active monitoring and optimisation of your turbines.
Through the utilisation of digital twins and simulating stress-testing in different environments, you are able to accurately understand the in-life operation of the Wind Turbine. Predictive models allow you to understand which elements require maintenance and enable remote diagnostic tests to monitor performance and identify issues before they impact production.
The ability to leverage IOT sensors across every component of the wind turbine enables proactive monitoring. However, for this to add value you need to have in place the systems that can receive all of the data points, correlate and analyse these and deliver actionable insights. Assisting your customers in optimising the operational efficiency of their wind turbines will be key to adding value.
Differentiating through service will drive loyalty and this requires a focus on customer management and ensuring it is easy for your customers to do business with you. This requires understanding your customers and personalising your service through CRM and extending the digital experience through integrating systems and providing an effective ecommerce channel.
• Developing Value-Add Service Propositions
• Leveraging IOT, Simulation & Analytics to Develop Proactive Monitoring
• Develop In-Life Optimisation Modelling
• Creating a CRM & eCommerce Framework
