Engineering service providers have a special role in the current ecosystem in that they have a depth of knowledge in working with end customers across diverse verticals. This allows them to be aware of the specific use cases for that industry. Also, the reach and the relationships with customers to really get an end-to-end view of what they need is a major enabler here.
Let me cite an instance. For a 5G agnostic solution, customers often go directly to an engineering services provider and ask them for an end-to-end solution for their particular business case, say automating their manufacturing plant. This allows them to directly move to the implementation of a private network, without having to rely on a pure-play 5G provider.
I feel that this approach represents significant opportunities for a growing collaborative economy across the board.
In the present scenario, organizations should be focusing on simplifying the operating environments for customers versus, instead of concentrating on legacy service provider-led deployments. While the emerging approach to 5G may appear to be novel for some enterprise users, they need not be over-bothered, choosing instead to focus on their investments for getting their staff up to speed with the latest technology.
Another key challenge stems from the fact that new age containerized architecture is quite fragmented. As an organization, we are looking at a diverse set of emerging platforms for addressing this scenario, and I would recommend customers to consider carefully about the platforms that they are going to implement in their environment.
Moving to 100% open source may prove to be the game changer here in terms of addressing the pitfalls of fragmentation.